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Complaint submission
Professional consultation
Speedy response

Complaint Resolution

Product type / Product
Complaint Type
Resolution
Medical Devices
(sanitary pads, pantyliners, and facial masks)
1) Foreign matter found
2) Inappropriate content and/or size
3) Corrupted product 4) Expired shelf life
5) Insufficient volume
6) Sub-standard quality, performance, and/or functions
7) Damage caused by defective product
8) Side effects
9) Quantity shortage
1 - 6) Exchange or refund
7, 8) Compensation for medical cost, lost income, or other expenditure
9) Provision of the amount in shortage
Disposable Hygiene Products
(diapers, cosmetic pads, etc.)
1) Foreign matter found
2) Sub-standard quality, performance, and/or functions
3) Damage caused by defective product
4) Side effects
5) Quantity shortage
1, 2) Exchange or refund
3, 4) Compensation for medical cost, lost income, or other expenditure
5) Provision of the amount in shortage
    • Organic Bon
    • Organic Bon S
    • Pure Cotton Bon
    • Organic Bon Gold
    • Organic Bon Prime
    • Organic Bon Facial Mask
    • Organic Bon Diaper
    • Organic Bon Cosmetic Pad
    • Organic Bon
    • Organic Bon S
    • Pure Cotton Bon
    • Organic Bon Gold
    • Organic Bon Prime
    • Organic Bon Facial Mask
    • Organic Bon Diaper
    • Organic Bon Cosmetic Pad
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